Refund policy
Because our products are made to order and fulfilled by our trusted production partners, we do not require returns.
Refund Eligibility
If your order arrives damaged, defective, or incorrect, please contact us within 10 days of delivery at hello@klchure.com with your order number and clear photos of the issue.
Once verified, we’ll issue a refund or replacement. No return is required.
Non-Refundable Situations
Refunds are not offered for:
• Change of mind
• Incorrect size or color selected
• Personalized or custom items
• Sale items or gift cards
Refund Processing
Approved refunds will be issued to the original payment method within 10 business days. Processing times may vary depending on your payment provider.
European Union Customers
If your order is shipped to the European Union, you may have additional rights under local consumer protection laws. Please contact us at hello@klchure.com for assistance.